Shipping policy

Shipping & Delivery

Western Technology supplies technology equipment throughout Australia. Some products are fulfilled from Australian distributor stock rather than held at our own premises.

Product availability

Supplier availability can change quickly. Where a product is sourced from distributor stock, availability is confirmed during order processing. If an item becomes unavailable or the expected supply timeframe changes materially, we will contact you with the available options, which may include waiting for supply, choosing an alternative product or cancelling the affected item for a refund.

Order processing and dispatch

Dispatch time depends on product availability, supplier location and whether configuration or other preparation has been requested. Any dispatch or delivery timeframe shown on the website is an estimate unless we expressly confirm otherwise in writing.

Orders containing multiple items may be supplied in more than one shipment where products are sourced from different locations.

Shipping charges

Available shipping methods and charges are shown at checkout where they can be calculated automatically. Large, heavy or bulky items such as racks and cabinets may require a separate freight quote or additional freight arrangements. If this applies to an order, we will contact you before dispatch.

Tracking

Tracking information is provided when available from the carrier. Tracking events and delivery estimates are controlled by the carrier and may change after dispatch.

Delivery addresses

Please check your delivery address carefully before submitting an order. Contact us as soon as possible if an address needs to be changed. Once an order has been dispatched, a change of address may not be possible and additional carrier charges may apply.

Damaged or missing deliveries

Please inspect delivered goods promptly. If a parcel appears damaged, an item is missing, or you believe an order has been lost in transit, contact us at [email protected] with your order details. Photographs of the outer packaging and product may assist us in resolving freight damage claims.

Perth installation orders

Orders that include onsite installation or commissioning may be delivered directly to site, brought by our technician or scheduled separately from the hardware supply. The project-specific arrangement will be confirmed with you.

International orders

Our online store is primarily focused on Australian customers. International availability is not guaranteed for every product or destination and may be subject to additional freight, customs, duties, taxes, manufacturer restrictions and warranty considerations.

Urgent orders

If you require equipment by a specific date, please contact us before ordering so we can check current supply and freight options. Call (08) 6102 2010 or email [email protected].